Shipping Policy โ Coco + May
At Coco + May, every piece is carefully handmade or personalised to order. We take pride in creating meaningful products and ensuring they arrive safely to you.
๐ฆ Processing Times
All orders are made and prepared within 5โ7 business days.
During peak periods (including Easter, Christmas, and sales events), processing times may extend to 7โ12 business days.
Please note: Personalised items may require additional time depending on the level of customisation.
๐ Shipping Rates & Delivery Times
We ship Australia-wide using trusted carriers.
Standard Shipping
Express Shipping
Delivery timeframes are estimates only and may vary depending on your location and carrier delays.
๐ Local Pickup (if applicable)
Local pickup may be available in Broken Hill, NSW.
If enabled, you will receive a notification when your order is ready for collection.
๐ฌ Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
โ ๏ธ Delivery Delays
Coco + May is not responsible for delays caused by postal carriers, incorrect addresses, or unforeseen circumstances.
๐ Incorrect Address
Please ensure your shipping details are correct at checkout.
If an incorrect address is provided:
๐ฆ Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery (or expected delivery date).
We will work with the shipping provider to resolve the issue as quickly as possible.
๐ Contact Us
If you have any questions regarding your order or shipping, please contact us at:
๐ง info@cocoandmay.com
Thank you for supporting Coco + May โ your support means the world to our small business ๐
